Effective Date: July 3, 2025

This Privacy Policy describes how [Pooch Patrol de la Tierra] ("we," "us," or "our") collects, uses, and discloses your personal information when you use our pet waste removal services (the "Services"). We are committed to protecting your privacy and handling your data with care and transparency.

We collect various types of information to provide and improve our Services to you:

• Personal Identifiable Information (PII): This includes information you directly provide to us, such as:
  
  • Contact Information: Your name, address, email address, and phone number.
  • Payment Information: Billing address and payment details (e.g., credit card number, though we typically use third-party payment processors who handle the sensitive card data directly).
  • Service-Related Information: Information about your pets (e.g., number of pets, dog breed if relevant for service notes), property access instructions (e.g., gate codes, alarm information), and preferred service schedule.
• Non-Personal Information: This includes data that cannot be directly linked to your identity, such as:
  
  • Usage Data: Information about how you use our website or interact with our communications (e.g., pages visited, links clicked).
  • Device Information: Type of device you use to access our website, operating system, and browser type.

We use the information we collect for the following purposes:

• To Provide and Manage Our Services:
  
  • Scheduling and performing pet waste removal.
  • Communicating with you about your service appointments, changes, or issues.
  • Processing payments for services rendered.
  • Managing your account and preferences.
• To Improve Our Services:
  
  • Understanding how our services are used to make enhancements.
  • Developing new features or offerings.
  • Analyzing trends and gathering demographic information for aggregate use.
• For Communication and Marketing:
  
  • Sending service-related notifications, updates, and confirmations.
  • Responding to your inquiries and support requests.
  • With your consent, sending promotional materials, special offers, or newsletters that may be of interest to you. You can opt out of marketing communications at any time.
• For Security and Legal Compliance:
  
  • Protecting against fraud and unauthorized access.
  • Complying with applicable laws, regulations, and legal processes.
  • Enforcing our terms of service and other agreements.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With Service Providers: We may share your information with trusted third-party companies and individuals who perform services on our behalf, such as:
  
  • Payment processors.
  • Scheduling and dispatching software providers.
  • Email communication services.
  • These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Protect Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

• Access and Update Your Information: You can review and update most of your personal information by contacting us directly.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your service appointments.
• Do Not Track: Our website does not currently respond to "Do Not Track" signals.

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Pooch Patrol de la Tierra]  [505.391.5625] [poochpatrolsdlt@gmail.com]